Frequently asked questions
My order
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We’re located in Brussels, in the Sablon neighbourhood:
5 Rue Coppens,
1000 Brussels -
We are located in the Sablon neighbourhood:
3 min walk from the “petit sablon” stop for trams 92 and 93, busses 95 and 33;
8 min walk from the “Louise” metro station;
11 min walk from Gare centrale;
15 min by subway from Gare du midi;
35 min train ride from Brussels airport
5 min walk from the “Place Poelaert” parking garage;
1 min walk from the nearest bike racks (at the corner of rue Allard and Rue Coppens)
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Specialising in sustainable design, Augusta gallery is exhibiting unique and innovative pieces created by designers using recycled or bio-sourced materials. Solo, duo and group exhibitions alternate to highlight the diversity and vibrancy of innovation in European design.
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Augusta was founded by two sisters, Ariane and Lara van Dievoet. They named the gallery after their great-grandmother, Augusta Debled, who was an art gallerist in the 1920’s.
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Items ordered online currently only ship to Belgium. Please email contact@augustagallery.be to enquire about shipping elsewhere.
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Items in stock ship within a week, unless they are a one-of-a-kind piece currently exhibited. Unless otherwise agreed, these are only available after the end of the exhibition.
Items made to order have different lead times, based on the designer and technique used. Please email us at contact@augustagallery.be to know about specific lead times. -
Items in stock ship within a week, unless they are a one-of-a-kind piece currently exhibited. Those will be available at the end of the exhibition they are a part of.
If you purchase multiple products, all items will ship together according to the later lead time. You may email us at contact@augustagallery.be to request multiple shipments.
Items ordered online currently only ship to Belgium. Please email contact@augustagallery.be to enquire about shipping elsewhere.
Belgian orders ship through DPD.
Note: shipping fees are non refundable.
For any other questions or for special instructions please email: contact@augustagallery.be. -
Belgian orders ship through DPD.
Alternatively, you can come and pick up your piece (see next question below).
For international orders, please email us so we can determine the best way to get the piece to you. -
If you’re in Brussels, you’re welcome to pick up your piece in person at
Augusta gallery
5 rue Coppens
1000 Brussels.
Please email contact@augustagallery.be to arrange a pick up. -
Of course! Email us at contact@augustagallery.be to check that the piece is in the gallery.
During exhibitions, opening times are:Thursdays - Saturdays, 14-18h
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If ordering online, you can pay with Visa, Mastercard, American Express, Apple Pay and Paypal.
If ordering by email, you can pay by wire transfer. -
Repairs are available, allowing you to keep your products for longer!
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Due to the nature of the materials and techniques we exhibit, each product is unique and can be slightly different in texture and feel.
You should be truly satisfied with your purchase!
If you are not:
1. Please contact us by writing to contact@augustagallery.be within 14 days of reception, stating the reason for the return and joining a picture of any defect if that is the reason for return.
2. We will send you a return label, please make sure you ship everything back within 30 days of reception, in the original packaging and condition. You will be responsible for any loss in value.
3. Once we receive the package, we will process your refund within 4 weeks. Shipping costs both ways will be deducted from your refund, unless the goods arrived damaged or broken.Please note: Unless they arrive damaged or defective, we can't accept returns for custom or personalised orders.
PURCHASES MADE IN PERSON / PICKED UP IN PERSON
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